Messages: Building Interpersonal Communication Skills, Fifth Canadian Edition, is a practical, task-oriented introduction to the field of interpersonal communication that integrates critical thinking into all aspects of interpersonal communication. The new Fifth Canadian Edition has been updated to include new sections on multicultural communication, workplace communication, computer-mediated-communication, ageism and heterosexism, nonverbal communication, anger, dating violence, and conflict management.
The combination of text and exercises encourages the development of interpersonal skills, explains the influence of culture and gender on interpersonal communication, and stresses listening as an essential part of interpersonal communication.