Property Management

A Customer Focused Approach

• Author(s): Gordonington,,
• Publisher: Bloomsbury Publishing
• Pages: 224
• ISBN_10: 1349142581
  ISBN_13: 9781349142583
  
• Language: en
• Categories: Business & Economics / Investments & Securities / Real Estate , Business & Economics / Real Estate / General ,

Description:... Intended for advanced students and practitioners this book gives an up-to-date presentation of property management as practised by a leading company, BAA plc. A key aim of the book is to show the benefits to be obtained from building a business culture based on service to the customer. This may be achieved by due attention to communication, leadership, measurement, benchmarking and accountability.