The Call Center Dictionary

The Complete Guide to Call Center and Customer Support Technology Solutions

• Author(s): Madeline Bodin,
• Publisher: CRC Press
• Pages: 227
• ISBN_10: 1578200954
  ISBN_13: 9781578200955
  
• Language: en
• Categories: Technology & Engineering / Telecommunications , Computers / Networking / General ,

Description:... Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,