Making Conflict Resolution Happen
A Simple and Effective Guide to Dealing with Conflict at Work
Description:... Discover the personal and professional benefits of conflict resolution in this practical and concise guidebook. Dealing with conflict, handling difficult situations and getting the most out of people who appear to be difficult can be very challenging. Few of us are naturally skilled in disarming the situations that threaten productivity in the workplace and cause emotional and psychological stress. Using skills honed by helping thousands of people deal with workplace problems, Laurie Dickers shows you how to implement systems to resolve workplace conflict in a way that leaves the participants feeling their concerns have been acknowledged, and that the final solution is fair, reasonable and agreeable.
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