Functional Automation and Digital Transformation
Description:... Functional Automation and Digital Transformation
By: Dr. Vipin K Suri
Eliminating the need for manual intervention in complex or repetitive business processes can have a positive impact on operations. By automating certain decisions, organizations can not only accelerate process workflows, but also improve the accuracy and consistency of the results. Digital process automation is fundamental to delivering better customer experiences that fully meet user expectations. Digitization of back-office services, primarily handled by business support functions, is underway. Shared Services organizations manage and deliver business and administrative support services common to business units. These support services are primarily focused on functions such as Finance & Accounting, Human Resources, Purchasing & Supply Chain, and IT. By incorporating digital automation and transformation technologies, such as Business Process Management (BPM), Enterprise Resource Planning (ERP), Robotic Process Automation (RPA), Intelligent Automation (IA) and Blockchain into the operations, organizations can streamline processes and increase operational efficiencies.
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