Business Service Management

An Introduction

• Author(s): S. Jaya Krishna,
• Publisher: ICFAI University Press
• Pages: 174
• ISBN_10: 8131401367
  ISBN_13: 9788131401361
  
• Language: en

Description:... The need for effective alignment of IT with business goals has now been fully realized with the ever-changing business demands. Business Service Management (BSM) is a dynamic approach to IT management that offers the potential to align IT operations with