Service design

• Author(s): Great Britain. Office of Government Commerce,
• Publisher: The Stationery Office
• Pages: 334
• ISBN_10: 0113310471
  ISBN_13: 9780113310470
  
• Language: en
• Categories: Business & Economics / General , Business & Economics / Industries / Computers & Information Technology , Business & Economics / Business Mathematics , Computers / Operating Systems / General , Technology & Engineering / Electronics / General ,

Description:... Well-designed services play a vital role in realizing a sound service strategy. Effective design contributes towards the delivery of quality services that meet or exceed customer expectations. This book shows you how to create valuable IT service assets for your organization, but within business constraints, such as time and money. It provides a framework for service design that considers the customer requirements, both now and in the future, while keeping the business view firmly in sight.