Engaging Public Sector Clients

From Service-Delivery to Co-Production

• Author(s): John Alford,
• Publisher: Springer
• Pages: 261
• ISBN_10: 0230235816
  ISBN_13: 9780230235816
  
• Language: en
• Categories: Political Science / Public Policy / General , Law / Administrative Law & Regulatory Practice , Political Science / General , Business & Economics / Management , Business & Economics / Marketing / General , Political Science / Public Policy / City Planning & Urban Development , Political Science / Public Affairs & Administration , Political Science / Political Economy , Political Science / History & Theory , Business & Economics / Sales & Selling / General , Political Science / Public Policy / Regional Planning ,

Description:... Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.