Practical It Service Management

A Concise Guide for Busy Executives

• Author(s): Thejendra BS,
• Publisher: IT Governance Limited
• Pages: 249
• ISBN_10: 1905356404
  ISBN_13: 9781905356409
  
• Language: en

Description:... This book shows you how to set up a technical service management structure, using the best practice framework established by the IT Infrastructure Library. The ITIL system is the most widely accepted approach to technical IT service management worldwide. It teaches technical support staff how to provide the efficient IT services that are vital to your company's success.