Managing Public Services--implementing Changes

A Thoughtful Approach to the Practice of Management

• Author(s): Tony L. Doherty, Terry Horne,
• Publisher: Psychology Press
• Pages: 559
• ISBN_10: 0415180287
  ISBN_13: 9780415180283
  
• Language: en
• Categories: Business & Economics / General , Business & Economics / Entrepreneurship , Business & Economics / Management , Business & Economics / Public Finance , Business & Economics / Nonprofit Organizations & Charities / General , Business & Economics / Government & Business , Business & Economics / Organizational Behavior , Political Science / Public Affairs & Administration ,

Description:... The work of a manager in a service organization is not the same as the work of a manager in an organization which manufactures goods. Managing Public Services - Implementing Changes is for students and managers who intend to work in a service organization, whether it is owned publicly or privately. The book concentrates on how managers can change things for the better. It explains 'why' as well as 'how'. Managing people, managing finance, managing information and managing operations are considered separately, then integrated through chapters on managing change, managing projects, managing learning and managing personal development. The emphasis is on the thinking and learning skills managers need to implement changes. Key skills are developed through thinking and learning activities at the end of each chapter. Students develop skills that enable them to transfer their learning from one situation to another and to adapt the way that they apply their learning as circumstances change. Case-studies and interviews with public service managers working in Europe, Asia, Australia and the USA are incorporated.; The book begins by predicting the changes that will affect public services over the next twenty years, and ends with a critique of the way management values are undermining their ethics, efficiency and effectiveness. The last chapter argues that unless there is a more thoughtful approach to management education, additional resources will not lead to improved management practice.