Understanding, Managing, and Implementing Quality

Frameworks, Techniques, and Cases

• Author(s): Jiju Antony, David Preece,
• Publisher: Psychology Press
• Pages: 232
• ISBN_10: 0415222710
  ISBN_13: 9780415222716
  
• Language: en
• Categories: Business & Economics / General , Business & Economics / Entrepreneurship , Business & Economics / Management , Business & Economics / Quality Control , Business & Economics / Total Quality Management , Business & Economics / Leadership ,

Description:... This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.