A Practical Guide to Call Center Technology

Select the Right Systems for Total Customer Satisfaction

• Author(s): Andrew Waite,
• Publisher: CRC Press
• Pages: 497
• ISBN_10: 1482280752
  ISBN_13: 9781482280753
  
• Language: en
• Categories: Computers / Information Technology , Technology & Engineering / Telecommunications , Computers / General , Computers / Networking / General , Computers / Computer Architecture , Business & Economics / Economics / General , Business & Economics / Sales & Selling / General ,

Description:... Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording