Why TQM Fails and what to Do about it

• Author(s): Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard,
• Publisher: Irwin Professional Pub.
• Pages: 252
• ISBN_10: 0786301406
  ISBN_13: 9780786301409
  
• Language: en
• Categories: Business & Economics / Decision-Making & Problem Solving , Business & Economics / Entrepreneurship , Business & Economics / Management , Business & Economics / Quality Control , Business & Economics / Total Quality Management , Technology & Engineering / Quality Control ,

Description:... The quality revolution has prompted companies to invest heavily in quality improvement: hiring consultants, retraining workforces and overhauling systems. Many managers, however, have not seen the expected results. This book reveals root causes for the collapse and failures of total quality and offers practical advice to correct and prevent them.