Chatbot Research and Design
4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selected Papers
- Author(s): Asbjørn Følstad, Theo Araujo, Symeon Papadopoulos, Effie L.-C. Law, Ewa Luger, Morten Goodwin, Petter Bae Brandtzaeg,
- Publisher: Springer Nature
- Pages: 219
- ISBN_10: 3030682889
ISBN_13: 9783030682880
- Language: en
- Categories: Computers / Speech & Audio Processing , Computers / Online Services , Computers / Artificial Intelligence / General , Computers / Computer Science , Computers / Artificial Intelligence / Natural Language Processing , Computers / Information Technology , Computers / Internet / General , Computers / Networking / General ,
Description:... This book constitutes the proceedings of the 4th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic.The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions.
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