Effective Practices to Select, Acquire, and Implement a Utility CIS

• Author(s): Melanie Rettie, Greg Haupt, Marcia Isbell, Bruce McClung, Richard Grantham,
• Publisher: American Water Works Association
• Pages: 160
• ISBN_10: 1583213899
  ISBN_13: 9781583213896
  
• Language: en
• Categories: Business & Economics / Customer Relations , Business & Economics / Facility Management , Business & Economics / Personal Success , Technology & Engineering / Environmental / Water Supply ,

Description:... The research project identified and documented water utility practices that have resulted in successful Customer Information Systems (CIS) projects. The book provides utilities with direction and guidance about business practices that: properly define CIS requirements, effectively evaluate the alternatives and provide a solution, and implement methodologies. The project focused on the leading business practices with survey input from 378 large utilities, vendors, literature research and on-site visits.